Shop terms & conditions

§ 1
Preliminary Provisions
1. This Regulations apply to both Consumers and Entrepreneurs using the Store and specify the rules for using the online store and the terms and conditions for concluding Distance Sales Agreements with the Customer through the Store.

§ 2
Definitions
1. Consumer – a natural person who enters into an agreement with the Seller within the Store, the subject of which is not directly related to their business or professional activity.
2. Seller – Krzysztof Grzegorzewicz, individual person, tax identification number (NIP): 7772852178.
3. Customer – any entity making purchases through the Store.
4. Entrepreneur – a natural person, legal person, or organizational unit without legal personality, which has legal capacity under separate regulations and carries out economic activity on its own behalf, utilizing the Store.
5. Store – an online store operated by the Seller at the website www.monomorium.com.
6. Distance Sales Agreement – an agreement concluded with the Customer within an organized system of concluding distance contracts (through the Store), without the simultaneous physical presence of the parties, using exclusively one or more means of distance communication until the conclusion of the agreement.
7. Regulations – these regulations of the Store.
8. Order – the Customer’s declaration of intent submitted using the Order Form and directly aimed at concluding a Sales Agreement for a Product or Products with the Seller.
9. Account – the customer’s account in the Store, where the data provided by the Customer and information about the Orders placed by them in the Store are stored.
10. Registration Form – a form available in the Store that allows the creation of an Account.
11. Order Form – an interactive form available in the Store that allows placing an Order, in particular by adding Products to the Cart and specifying the conditions of the Sales Agreement, including the method of delivery and payment.
12. Cart – a software element of the Store where the selected Products for purchase are visible, and it is also possible to determine and modify the Order details, in particular the quantity of products.
13. Product – the available colony of Pharaoh ant (Monomorium pharaonis) or a set of such colonies, which are the subject of the Sales Agreement between the Customer and the Seller.
14. Sales Agreement – a sales agreement for a Product concluded or to be concluded between the Customer and the Seller through the online store. The Sales Agreement also includes, depending on the characteristics of the Product, a service agreement and a contract for a specific work.

§ 3
Contact with the Store
1. Seller’s Address: ul. Kryłowa 2e, 64-100 Leszno, Poland
2. Seller’s Email Address: admin@monomorium.com
3. Seller’s Phone Number: +48 500 039 770
4. Seller’s Bank Account Number: PL 83 1160 2202 0000 0003 4739 2879
5. The Customer can communicate with the Seller using the addresses and phone numbers provided in this section.
6. The Customer can communicate with the Seller by phone between 8:00 AM and 3:00 PM.

§ 4
Technical Requirements
To use the Store, including browsing the Store’s assortment and placing orders for Products, the following are necessary:
1. An end device with internet access and a web browser such as Microsoft Edge, Google Chrome, Safari, or Mozilla Firefox.
2. An active email account (email).
3. Enabled support for cookies.

§ 5
General Information
1. The Seller shall not be held liable to the fullest extent permitted by law for disruptions, including interruptions in the functioning of the Store caused by force majeure, unauthorized actions of third parties, or the incompatibility of the online Store with the Customer’s technical infrastructure.
2. Browsing the Store’s assortment does not require creating an Account. The Customer can place orders for Products available in the Store either by creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the Order to be fulfilled without creating an Account.
3. The prices listed in the Store are in Euro and are gross prices (including VAT and other applicable taxes if any).
4. The final amount payable by the Customer consists of the price of the Product and the cost of delivery (including fees for transportation, delivery, and postal services), about which the Customer is informed on the Store’s pages during the order placement process, including at the moment of expressing the will to be bound by the Sales Agreement.
5. When the nature of the subject matter of the Agreement does not allow, reasonably assessed, for the prior determination of the final price, information on how the price will be calculated, as well as information on fees for transportation, delivery, postal services, and other costs, will be provided in the Store in the Product description.

§ 6
Creating an Account in the Store
1. To create an Account in the Store, you need to fill out the Registration Form. The following information is required: First Name, Last Name, Email, chosen username (displayed later), and password.
2. Creating an Account in the Store is free of charge.
3. Logging into the Account is done by providing the username and password established in the Registration Form.
4. The Customer has the option to delete the Account at any time, without giving a reason and without incurring any fees, by sending a relevant request to the Seller, particularly via email or in writing to the addresses provided in § 3.

§ 7
Order Placement Rules
To place an Order, you should:
1. Log into the Store (optional).
2. Select the Product that is the subject of the Order and then click the “Add to Cart” button (or equivalent).
3. Log in or choose the option to place an Order without registration.
4. If the option to place an Order without registration is chosen, fill out the Order Form by entering the recipient’s data and the delivery address for the Product, choose the type of shipment (delivery method), enter invoice details if different from the recipient’s data.
5. Click the “Order and Pay” button/click the “Order and Pay” button and confirm by choosen payment methode.
6. Choose one of the available payment methods and, depending on the payment method, pay for the order within the specified period, subject to § 8 point 3.
7. By placing an order, the Customer confirms awareness of the Seller providing Pharaoh Ants (Monomorium pharaonis), which, when used outside the recommendations described on the website, may pose an epidemiological threat or become a household pest. The responsibility for the use of the product (Pharaoh Ants) lies with the Customer. Detailed information regarding the recommended use and limitations can be found in the instruction manual provided with the ants and, as mentioned above, on the appropriate pages of the website.

§ 8
Offered Delivery and Payment Methods
1. The Customer can choose from the following delivery or pickup methods for the ordered Product:
a) Inpost, provided that weather conditions do not endanger the life of the purchased insects (temperature ranging from 10-25°C).
b) Courier delivery.
c) Personal pickup available at the address provided in § 3.
2. The Customer can choose from the following payment methods:
a) Bank transfer payment to the Seller’s account.
b) Electronic payments.
c) Credit card payment.
3. The Seller is not responsible for payment failures made using third-party WordPress plugins that mediate payments. It is the buyer’s responsibility to carefully check the data in the form and determine the level of security of a given online payment transaction offered by online payment services.
4. Detailed information regarding the delivery methods and accepted payment methods can be found on the Store’s website.

§ 9
Execution of the Sales Agreement
1. The Sales Agreement between the Customer and the Seller is concluded upon the Customer placing an Order using the Order Form on the online Store in accordance with § 7 of the Regulations.
2. After placing an Order, the Seller promptly confirms its receipt and simultaneously accepts the Order for execution. Confirmation of Order receipt and acceptance for execution is sent by the Seller to the Customer via a relevant email message to the email address provided by the Customer during the Order placement process. The email contains at least the Seller’s statements regarding Order receipt, acceptance for execution, and confirmation of the Sales Agreement being concluded. The Sales Agreement between the Customer and the Seller is concluded upon the Customer receiving the aforementioned email message.
3. In the case of the Customer choosing:
a) bank transfer payment, electronic payments, or credit card payment, the Customer is obliged to make the payment within 3 calendar days from the date of concluding the Sales Agreement; otherwise, the order will be canceled.
b) cash payment upon personal receipt of the shipment, the Customer is obliged to make the payment upon receipt of the shipment within 3 days from receiving the notification of shipment readiness for pickup.
c) If the Customer chooses a delivery method other than personal pickup, the Product will be sent by the Seller within the specified timeframe indicated in its description (subject to subparagraph d) of this paragraph), using the method chosen by the Customer during the Order placement.
d) In the case of ordering Products with different delivery times, the delivery time is determined by the longest specified term. In the case of ordering Products with different delivery times, the Customer has the option to request partial deliveries or the delivery of all Products once the entire order is complete.
4. The start of the delivery period for the Product to the Customer is calculated as follows:
a) In the case of the Customer choosing bank transfer payment, electronic payments, or credit card payment – from the date of the Seller’s bank account being credited.
b) In the case of the Customer choosing cash payment upon personal receipt – from the date of concluding the Sales Agreement.
5. In the case of ordering Products with different readiness times for pickup, the Customer has the option to pick up the Products in parts (according to their readiness for pickup) or pick up all Products once the entire order is complete.
6. The start of the readiness period for the Product pickup by the Customer is calculated as follows:
a) In the case of the Customer choosing bank transfer payment, electronic payments, or credit card payment – from the date of the Seller’s bank account being credited.
b) In the case of the Customer choosing cash payment upon personal receipt – from the date of concluding the Sales Agreement.
7. The delivery of the Product takes place within the territory of the European Union.
8. The delivery of the Product to the Customer is subject to a fee unless otherwise stated in the Sales Agreement. The costs of Product delivery (including transportation fees, delivery fees, and postal services) are indicated to the Customer on the online Store’s pages under the “Delivery Costs” tab and during the Order placement, including at the moment the Customer expresses the intention to be bound by the Sales Agreement. Usually, transportation costs are included in the product price unless stated otherwise on its page.
9. Personal pickup of the Product by the Customer is free of charge.
10. If the Customer requires the inclusion of the invoice in the cost of the goods, they are obliged to send the VAT invoice to the email address: admin@monomorium.com. Based on this invoice, a document confirming the purchase and receipt of the invoice by the seller will be generated.
11. The breeding of Pharaoh Ants (Monomorium pharaonis) is conducted on the basis of agricultural flat

-rate activity in Poland. The condition for exemption from VAT and income tax (agricultural activity – own breeding of non-entomophagous utility insects not specified in the Special Agricultural Production Sectors) is met in accordance with Article 43(1)(3) and Article 2(2) and Article 2(3)-(3a) of the Personal Income Tax Act.

§ 10
Right of Withdrawal from the Agreement
1. The consumer has the right to withdraw from the Sales Agreement within 14 days without giving any reason.
2. The period for exercising the right of withdrawal specified in para. 1 starts from the date of the Product’s delivery to the consumer or to a person indicated by the consumer other than the carrier.
3. In the case of an Agreement that includes multiple Products delivered separately, in batches, or in parts, the withdrawal period specified in para. 1 starts from the delivery of the last item, batch, or part.
4. The consumer may withdraw from the Agreement by submitting a statement of withdrawal to the Seller. To meet the withdrawal deadline, it is sufficient for the consumer to send the statement before the expiration of that deadline.
5. The statement can be sent by traditional mail or electronically by sending the statement to the Seller’s email address or by submitting the statement on the Seller’s website. The Seller’s contact details are specified in § 3. The statement can also be submitted using the form, the template of which is provided in Appendix 1 to these Regulations and as an attachment to the Act of 30 May 2014 on consumer rights, although this is not mandatory.
6. If the consumer sends the statement electronically, the Seller will immediately send the consumer a confirmation of receiving the statement of withdrawal to the email address provided by the consumer.
7. Consequences of withdrawal from the Agreement:
a) In the case of withdrawal from a distance Agreement, the Agreement is considered void.
b) In the case of withdrawal from the Agreement, the Seller shall refund all payments made by the consumer, including the delivery costs, immediately and no later than 14 days from the date of receiving the consumer’s statement of withdrawal from the Agreement. However, the Seller may withhold the refund until the Product is returned or until the consumer provides evidence of returning it, whichever occurs earlier.
c) The Seller will make the refund using the same payment methods that the consumer used in the initial transaction unless the consumer explicitly agrees to a different solution that does not involve any costs for them.
d) The consumer should return the Product to the Seller’s address specified in these Regulations immediately, no later than 14 days from the day on which they informed the Seller about the withdrawal from the Agreement. The deadline is met if the consumer sends the Product back before the expiration of the 14-day period.
e) The consumer bears the direct cost of returning the Product, including the return shipping costs, if due to its nature, the Product cannot be returned by regular mail.
f) The consumer is liable only for any diminished value of the Product resulting from handling it in a way other than what is necessary to establish the nature, characteristics, and functioning of the Product.
8. If, due to the nature of the Product, it cannot be returned by regular mail, information about this and the return costs will be provided in the Product description in the Store.
9. The right to withdraw from a distance Agreement does not apply to the consumer in relation to an Agreement:
a) for the supply of goods made to the consumer’s specifications or clearly personalized,
b) for the supply of live insects (Monomorium pharaonis, Pharaoh Ants) that cannot be transported for an extended period, and the shipment has already been handed over to the carrier.

§ 11
Complaint and Warranty
1. The Sales Agreement covers new Products.
2. A complaint should be submitted in writing or electronically to the Seller’s addresses provided in this Regulation.
3. It is recommended to include in the complaint a concise description of the defect, circumstances (including the date) of its occurrence, customer data submitting the complaint, and the customer’s request regarding the defective goods.
4. Goods returned as part of the complaint procedure should be sent to the address specified in § 3 of this Regulation.
5. Complaints regarding live insects (Pharaoh ants) will be accepted if, during the opening of the package (with video recording of the opening time, immediately after receipt from the carrier or in person), the death of workers in quantities >50% and queens in quantities >10% is confirmed. The recording must take place in the presence of the carrier and be confirmed in the receipt protocol.
6. Acceptance of a complaint involves either resending a package corresponding to the complained-about one or refunding the costs to the customer, according to their decision.
7. The Seller is responsible for any damage to the package during transportation. They undertake to repeat the transport and send a package with contents adequate to the purchase at their own cost, provided the situation described in point 5 of this paragraph is met.

§ 12
Out-of-court methods of handling complaints and pursuing claims
1. Detailed information regarding the options available to consumers for utilizing out-of-court methods of handling complaints and pursuing claims, as well as the access rules for these procedures, can be found at the offices and websites of district (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, and at the following internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php, and http://www.uokik.gov.pl/wazne_adresy.php.
2. The consumer has the following examples of options for utilizing out-of-court methods of handling complaints and pursuing claims:
a) The consumer is entitled to contact a permanent consumer arbitration court, as referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request for resolution of a dispute arising from the Agreement concluded with the Seller.
b) The consumer is entitled to contact a provincial inspector of Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings aimed at amicably resolving a dispute between the consumer and the Seller.
c) The consumer may obtain free assistance in resolving a dispute between them and the Seller by also using the free assistance of a district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection (such as the Consumer Federation, Polish Consumer Association).